CONTACT US
At XINDOTS, we care about your experience. Complete the form below and we will get back to you within 1 business day.
FAQ
HOW DO I CREATE AN ACCOUNT?
Select Register Account, fill in the details or log in with Facebook and you are set to go.
HOW DO I TOP-UP WITH XINPAY?
You can top up directly with your debit/credit card.
IS THERE ANY TRANSACTION CHARGES THAT I SHOULD KNOW OF?
If you top up XINPAY using, credit/debit card there will be a 2.7% transaction fee.
HOW DO I ADD/REMOVE MY CARD INFORMATION?
To add/delete your credit/debit card from XINDOTS, go to the side bar menu and tap on XINPAY.
To add your card, tap Add and fill in your card details.
To remove your card, tap your card under “Payment Method” and tap Delete.
WHAT HAPPENS IF I WAS WRONGLY CHARGED OR HAVE AN ISSUE WITH MY TRANSACTION?
If you underpaid the hawker, simply select Pay under your e-wallet for the merchant to deduct the remaining amount. If you overpaid the hawker, request a cash refund from the hawker. Alternatively, you can reach out to us at help@xindots.com. All cases will be reviewed on a case by case basis.
HOW DO REVIEWS WORK?
We encourage users to upload reviews onto our app after enjoying their meals. The reviews can only be given by customers. We do not hide or delete content unless proven to be inappropriate or spam.
I HAVE UNWARRANTED TRANSACTIONS, WHAT SHOULD I DO?
For unwarranted transactions, email us immediately at help@xindots.com for assistance.
HOW CAN I KNOW WHEN MY FOOD IS READY?
After payment is made, the estimated time to prepare the food will be shown on the receipt. Once the food is ready, we will send a push notification and sms to your phone.
WHY AM I GETTING A MESSAGE THAT A HAWKER REJECTED MY ORDER?
The acceptance of your order depends on whether they are able to meet your needs at your stipulated time. In the event they can’t, the hawker can choose to reject your order.
WHERE CAN I FIND MY PROMO CODES?
You can find your promotions in the “Promotion” tab on the sidebar
I ACCIDENTALLY USED A PROMO CODE/VOUCHER. CAN I REFUND IT?
Unfortunately, we are unable to refund promo codes that have been used. As users have to manually select the promo code, it will be regarded that users wish to apply the promo code for that particular order.
I FORGOT MY PASSWORD. HOW DO I RESET IT?
At the Login page, select forgot password and enter your mobile number or email address. We will send you a OTP for verification and reset your password. Please change your password immediately after logging in.
HOW DO I REDEEM POINTS?
You can redeem vouchers by opening “Rewards” on the sidebar. Find out more about our rewards programme at https://xindots.com/rewards/